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I am working with our customers  who are also using Seeq but the person I am working with wanted to know if he can export the signal (like the manual import CSV) in excel format. The company set up their data linked with the DeltaV for data acquisition so he can't provide me with the data to support him for analysis. They also can't create another company VPN account for me as I am an external/vendor of their company. I came across this function as I was trying to export the data in Excel following the instructions below

image.thumb.png.14a17ac44a73b3ddca1c55c19011e324.png

But I receive the message below

image.png.ead5c831a5ce7ae146e7318baa7c0ae5.png

I have the Seeq sign-in credentials. Is there another step I missed?

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Feng,

Do you connect to Seeq through a VPN?  I am guessing this is a firewall issue and you are trying to send the data outside the firewall but I cannot say for certain with out knowing more about the architecture. 

Teddy

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