Felipe_O Posted October 19, 2020 Share Posted October 19, 2020 Hi all, i would appreciate your help with one workbook that I built. There are some calculations and charts that take a long time for loading and red triangles appear (see file attachment). I get the following error message: ERROR 2020-10-18T22:10:08.645-03:00 [SeeqUserScheduler_Worker-8] c.s.a.j.s.JobUtilities - Job ScreenshotCapture.ScreenshotCapture-Mzk2YWRiOTUyZDAzNmM4OTM1NTUwNjM2OTZmYzc0NTc= failed (count: 1): javax.ws.rs.WebApplicationException: {"statusMessage":"Headless capture failed. Timeout after 15 minutes waiting for worksheet to load.","statusCode":504} at com.seeq.appserver.jobs.util.ScreenshotService.lambda$captureBytes$0(ScreenshotService.java:138) at com.seeq.appserver.jobs.util.ScreenshotService.performRequestWithSsl(ScreenshotService.java:236) at com.seeq.appserver.jobs.util.ScreenshotService.captureBytes(ScreenshotService.java:113) at com.seeq.appserver.jobs.scheduler.LiveScreenshotJob.lambda$execute$5(LiveScreenshotJob.java:332) at com.seeq.appserver.jobs.scheduler.JobUtilities.runSafelyWithTiming(JobUtilities.java:116) at com.seeq.appserver.jobs.scheduler.JobUtilities.runSafelyWithTiming(JobUtilities.java:166) at com.seeq.appserver.jobs.scheduler.LiveScreenshotJob.execute(LiveScreenshotJob.java:224) at org.quartz.core.JobRunShell.run(JobRunShell.java:202) at org.quartz.simpl.SimpleThreadPool$WorkerThread.run(SimpleThreadPool.java:573) Does anyone have an idea how to solve this? I hope that someone can help me. Thanks, Felipe Link to comment Share on other sites More sharing options...
Katie Gates Posted October 19, 2020 Share Posted October 19, 2020 Hi Felipe, I see you have also sent in a Support Ticket regarding this issue. Someone on our team will review your logs and reach out to you through the ticket with recommendations. Regards, Katie 1 Link to comment Share on other sites More sharing options...
Felipe_O Posted October 19, 2020 Author Share Posted October 19, 2020 Thanks Katie! Regards, Felipe Link to comment Share on other sites More sharing options...
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