Notifications on conditions: troubleshooting

[Ricardo Rios]

I made two simple conditions in the same worksheet, both work with the same signal, I enabled notifications on both cases but the curious thing is that one works and the other does not, I just receive email from one of them, are there any thoughts on how to fix this issue?

Regards

 

[Selmane]

Hello Ricardo,

Are you sure the second condition has capsules in the desired timeframe? If yes, then please open a support ticket in https://seeq.atlassian.net/servicedesk/customer/portal/3 and we will be able to dig dipper on this matter with our support team.

Thanks,

--Selmane

[Ricardo Rios]

Thank you Selmane for your comments, I just placed a support ticket as you advised.

Regards